Category 1 pollution incidents
Pollution incidents with a serious, extensive or persistent impact on the environment, people or property.
Zero
incidents
Spills reduction
Reducing the total number of activations at combined sewer overflows.
47%
reduction in spills versus 2020 baseline
Scope 1 and 2 GHG emissions
One of two near-term science-based targets (SBTs) to reduce emissions by 2030 from the level in the base year of 2019/20.
13%
reduction since 2019/20
Trustpilot
An open, independent, online review platform for customer service.
4.5
Excellent
Customers supported with affordability
Customers that have benefitted from our range of affordability support schemes.
422,041
customers supported
Colleague engagement
Level of colleague engagement as measured by our annual colleague opinion survey.
90%
colleague engagement
Capital programme delivery incentive (CPDi)
Measures the extent to which we have delivered our capital projects efficiently, on time, and to the required quality standard.
100%
CPDi
Community investment
Total community investment as measured by the Business for Societal Impact (B4SI) method.
£3.84m
total community investment
Performance across a range of trusted investor indices
Company performance relative to water and utilities sector participants in a selection of trusted investor ESG ratings and indices.
Upper quartile
performance
Our EU taxonomy assessment
We have undertaken a voluntary assessment of how we align with the EU taxonomy for sustainable activities.
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